Q: How do I place an order?
A: To place an order, simply follow the steps below for a seamless ordering experience:
Select the item and it’s size you wish to place an order for (If stitching will be needed, be sure to add stitching options)
Add the item to your shopping cart.
Click on your shopping cart to proceed to the checkout.
Enter your billing & shipping details and any applicable coupon codes.
Select your method of payment – credit card details will be entered on the same page while those paying with paypal will be redirected to the paypal website to complete the order.
Woohoo! You’ve successfully placed an order. You will be able to view your order # and order details on the final screen. You’ll also receive an order confirmation e-mail at the e-mail address provided by you at checkout.
Q: I’ve placed an order, when will I receive it?
A: The processing time required to get each product ready for dispatch is listed on the respective product page. If you’ve ordered a Ready to Ship item, it will be dispatched within 48 hrs (2 business days). If your order contains multiple items with different processing times, your order will be dispatched only when all products are ready.
Example: You’ve placed an order for three products. The processing time for product A is 48 hrs, product B is 7 days and product C is 21 days. Your order will be dispatched within 21 days. Once your order is dispatched, you will receive your order within 4-7 business days.
Q: How will my order be delivered to me?
A: We at Chamlooks, only work with reputed carriers such as UPS, FedEx, DHL, and Aramex. Your order will be dispatched through one of these reputed couriers. You’ll also be receiving a tracking number in your shipment confirmation e-mail so you may also keep track on your order status.
Q: How can I check the status of my order?
A: Checking your order status is very easy – simply log in to your Chamlooks site account and proceed to My Account section. From there, click on the Orders tab, where you will be able to view the item(s) ordered and respective status for each. Alternatively, you may also email us at firstname.lastname@example.org alongside your order # and one of our representatives will be happy to update you with the status of your order.